WowServe, Inc. ("WowServe," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.wowserve.com, use our software platform, mobile applications, websites, communications services, artificial intelligence features, and related services (collectively, the "Services").

This Privacy Policy applies to information collected from:

Visitors to our website;
Businesses that subscribe to or use WowServe;
Employees, contractors, and technicians of our customers;
End customers who interact with businesses using WowServe;
Individuals who communicate with us by phone, email, text message, chat, or other means.

By accessing or using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

Name
Email address
Telephone number
Mailing address
Business information
Account credentials
Billing information
Customer records
Appointment details
Communications with WowServe

Customer Data

Our customers may store information within the WowServe platform, including:

Customer contact information
Service history
Estimates and proposals
Invoices and payments
Appointment records
Photos and documents
Communication history
Notes and job details

This information is controlled by our customers and processed by WowServe on their behalf.

Automatically Collected Information

We may automatically collect:

IP address
Device identifiers
Browser information
Operating system information
Referring URLs
Usage activity
Log files
Cookie identifiers
Session information

Mobile Application Information

When using WowServe mobile applications, we may collect:

Device information
Mobile operating system information
Application usage data
Crash reports
Network information

If enabled by the user or customer, we may collect location information, including GPS coordinates, to support dispatching, routing, technician tracking, job management, and related functionality.

Call Recording and Communications Data

WowServe may facilitate phone calls, text messages, emails, chats, and other communications between businesses and their customers.

When enabled by our customers, we may collect and store:

Call recordings
Call transcripts
Voicemail recordings
SMS and MMS messages
Email communications
Chat communications

2. Artificial Intelligence Features

WowServe provides artificial intelligence and machine learning features that assist with business operations.

These features may process:

Call recordings
Call transcripts
Messages
Emails
Notes
Customer communications
Job details
Other content submitted through the Services

AI-generated outputs may be used to:

Summarize conversations
Generate notes
Draft responses
Create estimates
Improve workflows
Provide recommendations
Assist users in operating their business

We may use information processed through AI systems to improve and maintain our Services, subject to applicable law and contractual commitments.

Users remain responsible for reviewing AI-generated content before relying upon it.

3. How We Use Information

We may use information to:

Provide and operate the Services
Create and manage accounts
Process transactions
Schedule appointments
Facilitate communications
Provide customer support
Analyze usage trends
Improve platform performance
Detect fraud and abuse
Protect the security of our Services
Develop new features
Comply with legal obligations
Enforce our agreements

4. SMS and Communications

WowServe may send or facilitate the sending of transactional and customer-service communications, including:

Appointment confirmations
Appointment reminders
Dispatch notifications
Estimate notifications
Invoice notifications
Customer support communications

Messages are generally sent on behalf of businesses using WowServe.

Message frequency may vary.

Users may opt out of certain text communications by replying STOP where applicable.

5. Cookies and Similar Technologies

We use cookies, pixels, local storage technologies, and similar technologies to:

Remember preferences
Authenticate users
Analyze usage
Improve performance
Measure marketing effectiveness
Secure accounts

Users may modify browser settings to control cookie usage.

6. How We Share Information

We may share information with:

Service Providers

Third-party vendors that help us operate the Services, including:

Cloud hosting providers
Communication providers
Payment processors
Analytics providers
Security vendors
Customer support tools

Customer-Directed Sharing

Information may be shared at the direction of our customers through integrations, exports, communications, and workflows.

Legal Requirements

We may disclose information when required to:

Comply with law
Respond to legal requests
Protect rights and safety
Prevent fraud
Enforce agreements

Business Transfers

Information may be transferred in connection with:

Mergers
Acquisitions
Financing transactions
Asset sales
Corporate reorganizations

7. Data Retention

We retain information for as long as necessary to:

Provide the Services
Fulfill contractual obligations
Resolve disputes
Enforce agreements
Comply with legal obligations

Retention periods vary depending on the nature of the information and applicable legal requirements.

8. Security

We implement administrative, technical, and physical safeguards designed to protect information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Customer Data Processing

When WowServe processes information on behalf of customers, we act as a service provider or processor.

The customer controls:

What information is collected
How information is used
Who may access the information

Requests regarding customer-managed information should generally be directed to the applicable business.

10. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

Access
Correction
Deletion
Data portability
Opt-out rights where applicable

To exercise applicable privacy rights, contact [email protected].

We may verify your identity before responding to requests.

11. Children's Privacy

The Services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13.

12. Third-Party Services

The Services may integrate with third-party products and services.

We are not responsible for the privacy practices of third parties.

Users should review the privacy policies of those providers.

13. United States Services

WowServe currently provides Services primarily within the United States.

Information may be processed and stored in the United States.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If material changes are made, we will update the "Last Updated" date and take other steps as required by law.

15. Contact Us

If you have questions regarding this Privacy Policy, please contact:

WowServe, Inc.

Email: [email protected]
Support: [email protected]

Mailing Address:
350 N Orleans St, Chicago, IL 60654
United States

WowServe Privacy Policy